Refund & Cancellation Policy

1. Subscription Cancellations

Customers may cancel their subscription plan at any time directly from the billing section of their console. Upon cancellation, your API services and workspace will remain active until the conclusion of your current paid billing period, with zero recurring charges thereafter.

2. Refund Eligibility Criteria

Due to the real-time provisioning of dedicated carrier routes, cryptographic keys, and telecom gateway nodes:

• 7-Day Money-Back Guarantee: New subscribers who have consumed less than 5% of their monthly message quota are eligible for a full refund within 7 calendar days of plan activation.
• Consumed Allocation: Accounts that have actively utilized message credits, performed bulk broadcast dispatches, or deployed production sessions are non-refundable.
• Abuse & Policy Suspensions: Accounts terminated for spam, deceptive advertising, or violations of our Acceptable Use Policy forfeit all refund rights.

3. Refund Processing

Approved refunds are remitted to the original payment source (UPI, Bank Transfer, or Card) within 5 to 7 business days. For billing questions or invoice disputes, contact our finance desk at support@bigmis.in or call +91 81890 00600.